IT Support & Managed Services

At Lakes IT Services, we provide dependable IT support and managed services for individuals, micro businesses, small to medium businesses, charities, and community organisations.

We believe IT support should be personal, honest, and easy to understand. When you contact us, you speak to a real person who knows you and your setup, not a call centre, ticket queue, or automated system.

Friendly, Reliable IT Support, Without Call Centres or Hard Selling

What We Support

General IT Support

• Day-to-day technical issues

• Computer and laptop support

• Software installation and troubleshooting

• Printer and peripheral support

• Email and account issues

Business IT Support

• Server and system support

• Network setup and maintenance

• User account management

• Secure remote access

• Backup and recovery support

• Proactive system monitoring

• Preventative maintenance

• Security updates and patching

• Ongoing system health checks

• Advice and planning as your business grows

Managed IT Services

Support is available remotely or on-site, depending on what’s needed.

How It Works

1. Get in touch - speak to a real person, quickly

2. We understand the issue - your setup, your priorities

3. We fix it - remotely or on-site

4. Optional ongoing support - monthly support to prevent repeat issues

Support Options (Simple & Flexible)

We offer:

• Ad-hoc support - pay only when you need help

• Monthly managed support - predictable costs and proactive care

We’ll help you choose what suits you - not what’s most expensive.

Why Choose Lakes IT Services?

• Personal support - you deal with the same people

• Ethical pricing - fair, transparent, no pressure sales

• Local & community-focused - we support local groups and organisations

• Responsive help - available when you need us

• Plain English - clear advice without jargon

Frequently asked questions

Do I have to sign a long-term contract?
No, we keep things flexible and avoid lock-ins where possible.

Do you offer on-site support?
Yes, on-site or remote support, depending on the issue and location.

Can you support our existing systems?
Yes, we’ll support what you already have and only recommend changes when needed.

Do you support charities and community groups?
Yes, we offer reduced-cost support where we can and help community projects.

Can you help prevent issues rather than just fix them?
Yes, that’s the goal of our managed support: proactive monitoring and maintenance.

Get in Touch

If you’re looking for IT support you can trust, without call centres or pressure sales, we’d love to help.

Contact us today for a friendly chat about your IT support needs